Shipping Policy
This policy applies to all orders placed on Euromart. We ship from our fulfilment centre in Bordeaux, France. All delivery time estimates are in business days (Monday–Friday, excluding French public holidays).
Last updated
April 1, 2025
Free Standard Shipping on all orders in France
All orders shipped to mainland France (France métropolitaine) qualify for free Colissimo standard shipping with no minimum order value. Express options are available at checkout.
1. Shipping Origin & Processing Times
Fulfilment Warehouse
Zone Industrielle de Bordeaux-Lac
Bordeaux, Gironde 33300
France 🇫🇷
Order Processing
- • Orders placed before 14:00 CET → same-day dispatch
- • Orders placed after 14:00 CET → next business day dispatch
- • Weekend / holiday orders → dispatched next business day
- • Custom or large orders may require 2–3 extra days
All delivery time estimates begin from dispatch date, not from order date. Processing time is additional. During promotional events (sales, Black Friday, etc.) processing may take up to 3 business days.
2. France & DOM-TOM Shipping
| Shipping Method | Carrier | Delivery Time | Cost | Tracking |
|---|---|---|---|---|
| Standard Shipping FREE | Colissimo (La Poste) | 3–5 business days | FREE | Included |
| Express Shipping | Chronopost 13h | Next business day (by 13:00) | €5.99 | Included |
| Priority Express | Chronopost 10h | Next business day (by 10:00) | €11.99 | Included |
| Pickup Point | Mondial Relay / Relais Colis | 3–5 business days | FREE | Included |
| Corsica & Islands | Colissimo | 4–7 business days | FREE | Included |
| DOM-TOM (Overseas) | Colissimo International | 7–14 business days | €9.99 | Included |
* DOM-TOM includes Guadeloupe, Martinique, La Réunion, Mayotte, French Guiana, Saint-Pierre-et-Miquelon, Saint-Barthélemy, Saint-Martin, Wallis-et-Futuna, French Polynesia and New Caledonia.
3. European Shipping
| Zone | Countries | Carrier | Delivery Time | Standard | Express |
|---|---|---|---|---|---|
| Zone 1 | Belgium, Luxembourg, Netherlands, Germany | DPD / GLS | 3–5 business days | €8.99 | €14.99 |
| Zone 2 | Spain, Portugal, Italy | GLS / DHL | 4–7 business days | €11.99 | €19.99 |
| Zone 3 | Austria, Switzerland, Ireland | DHL Express | 4–6 business days | €12.99 | €21.99 |
| Zone 4 | Poland, Czech Republic, Slovakia, Hungary | DPD | 5–8 business days | €14.99 | €24.99 |
| Zone 4 | Denmark, Sweden, Norway, Finland | UPS / DHL | 5–7 business days | €14.99 | €24.99 |
| Zone 5 | Romania, Bulgaria, Croatia, Slovenia, Estonia, Latvia, Lithuania | DHL / DPD | 6–10 business days | €16.99 | €28.99 |
| Zone 5 | Greece, Cyprus, Malta | ACS / DHL | 6–10 business days | €16.99 | €28.99 |
| UK | United Kingdom (post-Brexit) | DHL Express / Royal Mail | 3–7 business days | €14.99 | €22.99 |
Free EU shipping is available on orders over €150to Zone 1 & Zone 2 countries. Discount applied automatically at checkout. Switzerland and Norway are non-EU; additional customs fees may apply.
4. International Shipping (Rest of World)
| Region | Countries (examples) | Carrier | Delivery Time | Standard | Express |
|---|---|---|---|---|---|
| North America | United States, Canada, Mexico | FedEx / DHL Express | 7–14 business days | €24.99 | €44.99 |
| Middle East | UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman | Aramex / DHL | 7–10 business days | €29.99 | €49.99 |
| North Africa | Morocco, Tunisia, Algeria, Egypt | DHL / Aramex | 7–12 business days | €27.99 | €47.99 |
| Sub-Saharan Africa | Nigeria, Kenya, Ghana, South Africa, Senegal | DHL / FedEx | 10–18 business days | €34.99 | €59.99 |
| Asia Pacific | China, Japan, South Korea, Australia, Singapore, India | DHL / FedEx | 10–18 business days | €34.99 | €54.99 |
| Latin America | Brazil, Argentina, Chile, Colombia | FedEx / UPS | 12–20 business days | €37.99 | €59.99 |
| Rest of World | All other destinations | UPS / DHL | 14–21 business days | €39.99 | €64.99 |
International shipping rates are per order and do not include import duties, local taxes or customs clearance fees. These are the buyer's sole responsibility and are collected by the carrier or customs authority at the time of delivery.
5. Our Shipping Carriers
We partner with leading global and regional carriers to offer the best combination of speed, reliability and price. Carrier selection is automatic based on destination and service level.
France
Standard domestic deliveries in France and DOM-TOM via La Poste network.
France / EU
Express next-day and time-guaranteed deliveries in France and Europe.
France / EU
Pickup point delivery network with 60,000+ relay points across France and Europe.
Worldwide
Premium express international shipping with same/next-day options in 220+ countries.
Worldwide
Reliable international express and economy shipping, specialising in North America.
Worldwide
Global logistics provider covering express, standard and freight services worldwide.
EU
Fast parcel delivery across Europe with real-time Predict delivery notifications.
EU
Pan-European road parcel network covering 40+ countries with flexible options.
Middle East / Africa
Specialist carrier for MENA and Africa with extensive on-the-ground networks.
France
French pickup point network with 5,000+ relay points in supermarkets and shops.
6. Order Tracking
1. Dispatch
You receive a shipping confirmation email with your tracking number within 24 hours of dispatch.
2. Track
Click the tracking link in your email or go to your Order History page to follow your parcel in real time.
3. Delivered
Delivery is confirmed with a digital proof of delivery (signature or photo). Download from your order page.
Tracking information may take up to 24 hoursto appear on the carrier's website after dispatch. If your tracking number shows no movement after 48 hours, please contact our support team.
7. Customs, Duties & Import Taxes
All orders shipped within the EU (including France) are already price-inclusive of applicable VAT and are not subject to additional customs fees.
Orders shipped outside the EU(including the UK, USA, Switzerland, Middle East, Africa, Asia) may be subject to import duties, customs clearance fees, and local sales taxes levied by the destination country's customs authority. These charges are:
- Determined by the destination country's laws — not by Euromart
- The sole responsibility of the buyer / consignee
- Collected by the carrier or customs office at delivery — not prepaid by Euromart
- Non-refundable if the parcel is refused or abandoned at customs
All international shipments include a commercial invoice attached to the outside of the parcel. We do not under-declare values or mark shipments as "gift" to avoid customs fees.
HS Codes & Product Classification
All products are shipped with accurate HS (Harmonised System) tariff codes on commercial invoices. If you require specific documentation for your import, please contact us before placing your order.
8. Delivery Issues, Loss & Damage
Lost in Transit
If your order has not arrived within 10 business days of the estimated delivery date (or 21 days for international orders), please contact us. We will initiate a carrier investigation (typically 5–10 working days) and, if confirmed lost, dispatch a replacement or issue a full refund.
Damaged on Arrival
If items arrive visibly damaged, please (1) take photos of the outer packaging and the damaged item before opening fully, (2) report within 48 hours of delivery via your Order History page. We will arrange a free return and replacement or refund.
Wrong Item Received
If you receive an incorrect item, contact us within 7 days of delivery with your order number and a photo. We will arrange collection and send the correct item at no additional cost.
Failed Delivery Attempts
Most carriers make 2–3 delivery attempts. After failed attempts, parcels are held at a local depot or relay point for 15 days before being returned to us. Re-delivery shipping costs are charged to the buyer.
9. Shipping Restrictions
Certain product categories are subject to additional shipping restrictions or may not be shippable to all destinations. The following items may require special handling or cannot be shipped internationally:
If a product in your order falls into a restricted category, our team will contact you before dispatch. Orders containing prohibited items will be cancelled with a full refund.
10. Frequently Asked Questions
Can I change my delivery address after placing an order?›
Do you offer Saturday or Sunday delivery?›
Can I ship to a PO Box or CEDEX address?›
What if I am not home for delivery?›
How are shipping rates calculated for large or heavy orders?›
Is shipping insurance included?›
Still have a shipping question?
Our logistics team is available Monday–Friday, 09:00–18:00 CET.
This shipping policy is compliant with EU Consumer Rights Directive 2011/83/EU and Google Merchant Center shipping policy requirements. Last reviewed April 1, 2025. Euromart reserves the right to update this policy at any time; the current version is always available at this URL.